Questions & Answers
Service
1.What makes your customer service unique?
Our customer service team is committed to providing an exceptional service experience and is on call 24/7 to ensure that your questions and concerns are addressed in a timely manner.
2.How can I contact your service team?
You can get in touch with us via the contact form on our website, our customer service hotline by anpabo.service@gmail.com
3.What if I receive a defective EV?
If you receive a defective EV, please contact the Customer Service team immediately. We will offer you a return or repair service to ensure your satisfaction.
Read our returns policy
4.Do you offer extended warranties?
Yes, we offer extended warranty service and you can choose the appropriate warranty period. Please refer to the product manual for specific warranty policies and terms or contact us for more information.
Product Innovation
1.What are the innovative designs of your electric vehicles?
We continue to innovate technologically, introducing advanced features such as an intelligent media console, adjustable seats and improved suspension to our electric vehicles.
These innovations are designed to enhance safety, comfort and the entertainment experience.
2.How do you keep EVs leading the industry in design and features?
We keep our products at the forefront of the industry through continuous market research and technological innovation.
Our R&D team works with industry experts to ensure that our products always have the latest features and designs.
3.How many different styles and features are available in your products?
We offer a wide range of electric bikes with different styles and features to cater for children of different ages and needs. Each product has a unique design and features to enhance the experience.
See all of our electric styles and features:
Quality Products
1.How do you ensure the high quality of your electric vehicles?
We are committed to ensuring that every electric car meets high quality standards. We control every aspect of our production process, from raw material selection to manufacturing, and conduct multiple quality tests to ensure the durability and safety of our products.
2. How is the durability of the EVs ensured?
Our electric bikes are made with high-quality materials and advanced production techniques, and undergo multiple quality tests to ensure that they can withstand long-term use. We also provide detailed maintenance guidelines to help you keep your EV in top condition.
3. What should I do if I have a quality problem with kids ride on toys?
If you encounter quality problems, please contact our customer service team promptly. We provide fast after-sales service, including returns, exchanges and repairs, to ensure that your problem is properly resolved.