Warranty Policy

 

ANPABO Warranty Policy and Process

 

Our goal is to make the entire warranty process as clear, concise, and efficient as possible.

How to Arrange a Warranty Claim

If you wish to arrange a warranty return, or are unsure if your product is covered by our warranty terms, please contact our customer service team via email: anpabo.service@gmail.com. They will endeavor to resolve your issue quickly.

To determine eligibility and the complexity of the repair, they will ask a few questions.

Quick Fault Troubleshooting

 

Most warranty claims can be resolved by shipping replacement parts. Please check our Common Faults Troubleshooting page (link to Fault Reporting Troubleshooting should be inserted here) to check the issue yourself in advance and send the information you've troubleshooted to Customer Service for a quicker and more efficient solution.

It is important to stress:

  • Our warranty covers parts and labor.

  • During the warranty period, we will first try to resolve the fault by sending a part.

  • If this is unsuccessful, please don't worry—we will offer to send you a replacement to substitute the faulty product so that your child can still enjoy their ride!

 

Warranty Period

Our warranty period starts from the date of receipt of the product and normally covers manufacturing defects for 6 months.

What is Covered (Major Components)

The following is a list of parts covered by the standard warranty terms:

  • Motor

  • Parental Remote Control

  • Speed Controller/Main Board

  • Charger

  • Media Display

[A detailed list of product categories and their warranty periods will be listed here.]

What is Excluded (Consumables and Misuse)

The warranty excludes parts that are consumable and faults caused by misuse. Below is a partial list of parts that are not covered by our standard warranty terms, but are not limited to:

  • Wheels and Tyres

  • Materials including seats and handlebars

  • Lights and bulbs

  • USB ports and auxiliary input ports

  • Batteries

 

General Exclusions (What is Not Covered)

 

It is important to emphasize that our warranty does not cover misuse, incorrect assembly, intentional damage or any other problem not classified as a manufacturing defect.

 

Common Exclusion Examples

 

  1. Example 1: Ride-on toys stored in a cold, humid environment (applies to all ride-on products on the ANPABO website) can cause catastrophic electrical damage, and therefore the standard warranty terms do not apply.

  2. Example 2: The use of a ride-on electric toy that exceeds the specified weight limit can cause irreversible damage to the motor and speed controller/main board, and therefore the standard warranty terms do not apply.

 

Further General Exclusions

 

The warranty does not cover:

  • Wear and tear.

  • Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or intrusion, frost, flood or other adverse weather conditions.

     

  • Improper use, storage, or handling of the product.

     

  • Failure to comply with our or the manufacturer's written instructions for the product.

  • Damage or defects caused by willful neglect or negligence of anyone other than us.

  • Loss of quality or physical damage caused by the use of spare parts or other items not manufactured or recommended by the manufacturer.

  • Modification of the product and/or software by anyone other than our representatives.

  • External causes beyond our control, including accident, fire, or theft.

  • Failure due to impact or drop, sand, dust, dirt, moisture or corrosion, leaking batteries, repair or cleaning by unauthorized persons.

  • Incorrect assembly.

  • Loss or corruption of data.

 

General Terms

 

  • Validity: The warranty is valid from the date of shipment until the end of six months.

  • Identification: For your benefit, please note down your order number and product model number and quote the order number in any communication with ANPABO.

  • Returns: Do not return the product to ANPABO without first obtaining the approval of the After Sales Service team. ANPABO will not accept any responsibility or pay any compensation for the loss of an item without prior approval. You will also be responsible for the return postage costs.

  • Proof of Purchase: The warranty is based on proof of purchase; therefore you should keep your payment receipt (invoices can be downloaded from your account area).

  • Replacement: If the cost of repair is not economical, we may choose to replace your product. If the product is no longer available, we may choose to replace it with a similar product of the same or higher value.

  • Non-Warranty Costs: If the product failure is not covered by this warranty, you will be responsible for the cost of inspection/repair of the product.

  • Transfer: This warranty is not transferable to a third party.

 

ANPABO's Commitment: Parts Availability and Sustainability

 

Regular maintenance, as well as proper use, will keep these products in the home for many years. Please make sure to follow our guidelines as closely as possible.

We aim to make most of our parts available to buy online so that even if something goes wrong, we can get you back up and running as quickly as possible. We do this for two reasons:

  1. We don't want our products to end up in a landfill.

  2. We want to maintain your respect.

If You Need Parts

If you currently find yourself needing parts, please contact our customer service team and explain what the problem is and what parts are needed to fix it.

We will then endeavor to import these parts or point you in the right direction to obtain them. Please make sure you provide our team with as much information as possible (photos of the parts are encouraged) so we can avoid back-and-forth communication.

If we haven't covered anything, or if you're unsure about anything we've mentioned above, please get in touch! :)